The customer support that you can get from your cloud hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with a current account. Timely and correct information about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine website hosting provider not from a reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them directly, it is quite possible that you'll wait for a few days in order to get a reply to any query, thus your web sites may remain offline for quite a while. In contrast, a supplier that provides various means of communication and has a tech support team that is available any time will assist you to right away and help you reduce or entirely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and tech support for our cloud hosting packages. Even if you are not our client yet and you have questions, we can give you a hand in a timely manner and provide the needed info, in order to give you the choice to make the very best decision when you obtain your new hosting account. We're available any time, including weekends and holidays, and we provide multiple ways of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we now have a couple of phone numbers worldwide, therefore you are able to call the one that is closer to you. The max response time for the emails and the tickets is one hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you get a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and basic questions. Our agents can help you choose the most suitable plan or supply you with info about our servers, so as to confirm if the system requirements for your web sites are met. In case you are an active customer, you also have the option to get in touch with us through e-mail or through our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these 2 methods of correspondence, you'll get an answer within less than 1 hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other service providers, even large ones, you can compare the response time due to the fact that it usually takes an entire day for them to address a ticket.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have timely support in general, let alone when you operate a whole server, so every single dedicated server that we provide includes 24/7 support with one-hour answer time warranty whatever the situation. The service is absolutely free for all issues with the server or the software that was installed from our admins during the setup, so you're able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from the billing section or you can send an email message, and the actual response time for either rarely exceeds 30 minutes because we have admins available 24x7. In case you want general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you could use our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to include to your server plan through the billing Control Panel.