A ticketing system is the most popular correspondence medium that hosting companies offer to their customers. It’s most often part of the billing account and is the fastest way to tackle an issue that takes a certain amount of time to investigate or that has to be escalated to a server admin. Thus, all replies given by either party will be kept in the same location in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts in order to execute a given operation or to contact the hosting company’s client care team. In case you would like to manage a couple of domain names and each one of them is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a considerable period of time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst you are browsing your website files or editing various settings. The ticketing system is being monitored 24/7/365 by our client service staff members and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get assistance. Unlike certain web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you wish and ask for info with regard to any billing or technical problem. Plus, you can read a selection of articles, which will help you deal with the most common problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with our company and you would like to get in touch with our customer care staff, you’ll be able to post a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different support platform as you’ll have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket without any hassle and to look through older tickets using an intelligent search box. You will also be able to check the relevant knowledgebase articles that our system will offer you in accordance with the category that you choose for your new ticket. You can do all of the above-mentioned things without logging out of your Control Panel at any time, which goes to say that in case you confront any complication or have a question, you can contact our technicians and resolve the issue at hand in less than 1 hour through one single support platform.