A ticketing system is the most popular correspondence medium that hosting companies offer to their customers. It’s most often part of the billing account and is the fastest way to tackle an issue that takes a certain amount of time to investigate or that has to be escalated to a server admin. Thus, all replies given by either party will be kept in the same location in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts in order to execute a given operation or to contact the hosting company’s client care team. In case you would like to manage a couple of domain names and each one of them is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Furthermore, it may take a considerable period of time for the hosting provider to reply to your tickets.