A live chat is a real-time method of communication between a hosting company's support crew and its clients. It is a very efficient method to receive some info about the hosting services or have some problem resolved since you're speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the lower chance of errors any time you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you're able to do something else while the representative examines the issue involved. Furthermore, you can join a live chat room from any computer which is connected to the web, avoiding the phone charges that you will have to pay if you're calling to a different country.
Live Chat Support in Cloud Hosting
We supply a live chat support service for all of the cloud hosting packages
that we offer and we're able to help you with almost everything live. In case you don't have an account with our company yet, we will be able to give you more info about the packages in order to help you to pick the most suitable package. If you are a current customer, we will be able to help you with any general or billing issue along with with various common technical issues, such as an email address setup in a desktop e-mail client. When you are unable to call us for some reason or you're in some country where we don't have a local telephone number, the live chat will be the best option to get in touch with us. Certainly, some problems require additional time to investigate and test, so you will have to open a ticket to our technicians, still, we will save your time and assist you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is accessible every single day, even on holidays and weekends. It is one of the best ways to find out more information about our semi-dedicated hosting packages
if you do not have an account yet or to get an issue resolved if you're a client and our customer care representatives will assist you in real time regardless of the time of the day you join our chat. In case you're unsure which plan is more appropriate for your websites, in case you need a piece of advice whether you should order a specific upgrade and how to obtain it or when you have difficulties installing an email account on your machine, you can contact us and we'll provide you with the needed information quickly. The live chat is accessible even after our phone lines are off for the day, so if you have an account here, you can rest assured that you'll always benefit from timely assistance with any question or problem that shows up.