If you’ve ever got any enquiries associated with your hosting account or you face a problem with your websites, you will have to contact the respective web hosting provider’s client support team. It may not make a difference how promptly they’ll answer if you have a generic query, but an issue such as a failed software application update, for example, may result in your site becoming damaged or inaccessible on the web. And the longer you wait for the support team to lend a helping hand, the longer the site will be inoperative. In case you offer goods or services online, any downtime will influence your site negatively and you may lose existing or prospective visitors. Many web hosting providers, primarily resellers, answer emails and support tickets within 24 hours, but in the electronic epoch this is far too long, since customers will rarely revisit a website that isn’t working properly over a prolonged time period.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can forget about waiting around for hours on end, or even a whole day, to obtain an answer to an e-mail or a support ticket. No matter when you touch base with us, we will help you out within less than one hour with any sales or technical enquiries that you might have. As a matter of fact, our actual response time scarcely ever exceeds twenty-thirty minutes. Since we’re at your service 24x7x365, you’ll always get assistance in a well-timed manner and we understand how crucial this is in the Internet age. Shortly after you contact us, we will respond to your questions. If you experience any technical issue, we’ll solve it for you, or we’ll give you all the required information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support team representatives are available at all times and they will reply to any trouble ticket that you send through our hosting Control Panel within no more than one hour. The ticket response time is guaranteed irrespective of whether you have a generic query with regard to your semi-dedicated server or you confront a certain predicament and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we are available 365 days a year to cope with any billing, technical or general issue. If you contact us about anything that’s within our capability, we’ll resolve it before we reply, which means that you will not have to wait around for hours or days while the problem continues. If there’s something that you have to do on your end, we will give you the required information – what workable solutions to try out, what steps to take, etc.