You will find a lot of cloud hosting companies out there, however many of them are resellers who have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The type of support that you'll have via this particular channel of communication varies depending on the supplier - a few of them offer experienced phone support, various others offer basic and customer support only because some matters are more time-consuming and it would be much easier to be resolved with a support ticket, especially when the issue needs to be escalated. However, it's good to find that you can contact your web hosting provider because there're numerous small problems which can be taken care of effortlessly and in a very timely manner with a phone call, not mentioning that you will be able to get additional information for the services even before you become a client.
Phone Support in Cloud Hosting
In case you choose to get one of our cloud hosting packages, you can get in touch with our customer support crew over the telephone for 14 hours per day. We will assist you in choosing the best plan for your websites since we are aware that it is better to discuss these matters with a live person. In case you already own an account, we can help you with all your sales/billing questions and general matters, even with some tech situations which don't require a lot of time or escalation to an administrator because it is more appropriate to open a support ticket for time-consuming issues in order to have the entire correspondence in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you can call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Hosting
When you want additional info regarding the semi-dedicated hosting packages that we supply, you'll be able to call one of the three support phone lines that we have across the globe - in the United States, the United Kingdom and Australia. Thus, you will be able to check in advance if our services are suitable for your web sites. If you're already our customer and you own a semi-dedicated account, you are able to get in touch with us over the phone for 14 hours a day about any type of billing or common queries. For strictly technical problems you're able to take advantage of our ticketing system and communicate with our tech support as someissues just need longer time to be solved, still we can assist you over the phone with lots of minor technical problems as well, saving you the time and efforts.