Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every single help request you submit to us will be dealt with within maximum 1 hour. In case your support ticket or email requires additional assistance from a server admin, we will without delay forward it and leave a comment to let you know that your matter is being worked on. If you make use of the Administration Services package, any of the server administration services included there will be carried out at a time that suits you.
A Top–Quality Technical Support Service
We will be available to you 24/7 to answer any questions that you may have connected with our Web Site Control Panel or any of the applications that we have installed for you on the server. If you also require help handling server admin tasks, you can order our Administration Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation services
An Intuitive Help Area
Our Web Site Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its features is a very handy integrated knowledge base that will guide you step by step on all the actions that you can perform. Most help articles also video versions which demonstrate all the actions that you can carry out in a very illustrative way. You will find the instructional articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.